Testimonials

Bilfinger Europa Facility Management Ltd    

“I just wanted to give you some feedback for your team with regards to the migration of all of our contracts over to the Out of Hours service.
I must say that the whole transition has gone very smoothly indeed and I am delighted that its gone without a hitch.
Please pass on our compliments to your team who are providing a first class service for us!”

Joanne Prendergast, Customer Support Centre Manager  

Bilfinger Europa

DMA Group   

“We always find The Contact People very quick to respond and always very polite. We always receive helpful, prompt responses to any queries, and our daily report is always sent through without fail. We would highly recommend their services”

         Rebecca Edgell, Group Customer Care Manager    

  DMA Group

Vodafone   

“Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand.
The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them”

Vodafone

Brent London Borough Council

“We have been using the The Contact People service for some years now and as a major council we find their services to be invaluable to us. Their professionalism and attention to detail ensures that our calls are handled promptly and consistently at all times.”

        Marjaneh Shahabi, Telephone/Online Strategic Operations Manager

Brent council

         Save the Children

“Save the Children has used The Contact People telephone answering for 11 years and found it to be a very professional and efficient service. It is important that we are able to receive and deal with urgent calls outside of office hours and The Contact People has enabled us to keep in touch with staff across the world regardless of the time difference, enabling us to respond to emergency situations with a minimum of delay.”

        Kay Burgess, Contracts Manager

Save The Children

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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