OTHER CONTACT CENTRE FUNCTIONS

Live Chat and Social Media Management

Your live chat and social media handled 24/7 by professional individuals.

Live chat and Social Media is the preferred form of contact with the younger generations and constantly increasing in popularity, hence the reason why more and more companies are investing in their social media efforts. Offer your clients 24 hour support through Live Chat with our team always on hand to answer their queries or simply manage your social media according to your instructions.

Never miss an opportunity to engage with a potential customer online to close a deal, provide customer support, or simply to find out what they’re thinking.

Other ways in which the contact centre can compliment and support your business… Should your business veer towards dealing with international clients or you’re based outside the UK, we are happy to discuss multilingual service options or virtual office.

Want to add real time to your business? One of our initiatives is working in conjunction with a with a high profile cart abandonment recovery site with a proven track record who provide the analytics and strategy behind recovering potentially lost clients from websites while we provide the call-handlers to make the call and proactively close the sale. Save on resources, utilities, office space and equipment & remain responsive to the fast-paced lifestyles of your customers by being available around the clock. Studies have shown that peak internet buying is around 8pm, so you can remain accessible and open for business with live chat and phone lines at these peak hours.

Franchises also benefit from a central point of contact to dispatch enquiries to the correct businesses and answer FAQ’s by phone or Live Chat, optimising on lead generation and minimising time-wasting on either side.

Increase awareness of your company through campaign launches for brands, products, or new ranges. Media-based campaigns generate immense response to which our company can handle on your behalf, be it catalogue, leaflets or TV ads. Our function is to filter, handle enquiries or take payments for your product or service.

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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