Meet the Team

The best part of our employees tend to stick around and have gone the duration. Mostly, our dedicated Senior Management and Team Leaders have been with us between 10-20 years which is a good sign that they’re happy, stimulated and enjoying their work. Their involvement in the company and ground-breaking campaigns we’ve taken on over the years has made experts out of them; from large-scale privatisations to bespoke services for entrepreneurs.

We work closely with our clients, designing the software, scripts and training with their cooperation. Initial and any ongoing training is undertaken in-house and our call-handlers are trained to maintain high quality standards and treat callers with patience and dedication, operating as an extension of our clients’ businesses.

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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