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What can your business gain from using a 24/7/365 Contact Centre?

February 15, 2017 4:32 pm Published by

  We provide out of hours call-handling by dealing with your service calls in accordance to your in-hours procedures, and for a fraction of the cost  of running a 24 hour operation yourself. Customer Service is at the heart of every business.We’re no one without our customers, and that places them central…

Call Coverage for the Healthcare Sector

October 13, 2016 3:42 pm Published by

    The Contact People represent some top names in the healthcare and medical supplies sector. Our clients  include Thermo Fischer Scientific and D&L Medical  who have been with us since 1998, as well as DeVilbiss  (Park House), all satisfied long-term customers. Our Reception Response package means call-handlers coordinate and monitor engineer call outs for the delivery, installation, maintenance and repairs of important hospital equipment and devices. Calls can also be filtered to determine the urgency. Our services range from processing orders for domestic and hospital medical equipment, right through to the management of installation and maintenance of surgery equipment. We also run emergency response lines & case escalation for a number of high-profile hospital trusts who rely on our discretion. Being 24 hours, we’re an ideal match for the sector and are tenacious about efficiency and quality levels. Our function is to act as an extension of your business and offer bespoke services designed to support your business needs. We offer coverage of out total call activity, out of hours and call-overflow capture, with …

October Newsletter

October 3, 2016 2:37 pm Published by

  With the onset of Autumn, we’re breaking out and wrapping up in our thick knits. While the colourful crisp leaves sweep past our door step, our 24 hour contact centre is a hive of activity. On the agenda for this month or currently occurring are more client visits, expansion of ongoing services, client on-site training, and a lot more. October Newsletter  Charity  As usual we’re getting involved in charity events, as it is a strong company ethos and a subject close  to our MD Brian Kings’ heart.With Macmillan being one of the charities we support, naturally we took part in the recent Coffee Morning and raised  £60, which was rounded off to £120 by the company.  Client Portal As we’re working on reinstating a better version of a client portal on our website,  we would like to get some feedback as to what features and functions you would find useful and like to see on it. New Business   What…

Why we’re in The Cloud

September 19, 2016 3:11 pm Published by

   What  Our contact centre Cloud platform provides us with an end to end solution,  producing a highly sophisticated and configurable telephony system, with  features and functions that allow us to offer the ultimate best in 24 hour  services to our clients and their customers.  How  System features live in the cloud and therefore can be instantly activated  for the relevant user. The multi-channeled technology is simply accessed  via a browser which adds more flexibility, accessibility and functionality.    Flexibility System features live in the cloud and therefore can…

Escalation Processes & Procedures

September 12, 2016 5:25 pm Published by

   Call– handling for Emergency Call-Outs and  Fault Reporting If you’re dedicated to achieving Service Level Agreements for clients then swift pick-up by On-Calls is essential, whether that be within hours or the next working day. But  how do you ensure that happens out of hours? Our contact centre can relieve you of the cost of running your operation 24 hours, filter out the real emergencies and liaise with On-Calls or contractors on your company’s behalf.  Automatic Escalation: Once logged, the system sends the case details automatically via SMS, email, pager or fax Manual Escalation: Once a case has been generated and information captured, an operator attempts contact until the case details have been passed to the appropriate On-Call and the case is closed. A Lone-worker Support service can also be activate by workers for certain hours or sites if required.  Selection Process  1) Select medium and sequence of contact to relay the case information >SMS/ Phone Call/ Email (Various combinations can be used, as well as both manual and  automatic).  2)…

Systems, Technology & Methods Overview

July 13, 2016 3:11 pm Published by

  The Contact People has a history of providing quality call-handling facilities going  back over 20 years. Our management team is a blend of academic and professional  qualifications, experience of innovative technology, and involvement in  some of the largest and most ground -breaking uses of Inbound and Outbound calling-everything from large-scale campaigns to bespoke services for entrepreneurs. The  Contact Centre ensures that Team Leaders are on duty 24 hours, a Client Support  Team is available from 08.00 to 22.00 and a dedicated Account Manager is assigned to  each client.  Our main services are 24 hour Emergency Response, help and advice lines, Live Chat, Media Response, Customer Service, Up-selling, and all as a combination of bespoke  services to suit the particular…

May Newsletter

June 10, 2016 2:34 pm Published by

   It’s been another productive month with many happenings… “I just wanted to give you some feedback for your team…

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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