Bespoke Services

Business needs vary in nature and model. We understand this and our vision is to accommodate by remaining flexible and offering bespoke packages of service.

Bespoke services are designed for individual clients by developing software and staff-training with and for them. Meeting clients needs and enhancing their performance as well as our own is our approach, and the reason why we see clients as business partners rather than just customers.

Speed and flexibility is what we pride ourselves on here at the Contact People. Options and combinations of service are versatile, with guidance and discussion offered in order to set targets, followed by a speedy and fluid integration.

  • Absorbing call over-flow through to handling total call activity on behalf of our clients around the clock
  • Services range from basic answer service, call transfer, through to Lone Worker Support, case escalations, emergency call-cover, and Business Continuity Plans.
  • Software development and staff training are incorporated and create a service designed to support and grow your business

We can manage your Live Chat, and also provide a helplines for many of our clients. It’s a vital service which our talented team of experienced call-handlers are well versed at delivering across a range of sectors and companies.

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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