Packages

The below packages act as a guideline only. Services can be mixed & matched to accommodate and calls are charged per minute or per call, therefore for an accurate quotation please contact us.

~Basic Reception~ 

Message-taking service – Information is captured then conveyed to our client by email straight after the call or by report.

~Reception Bespoke~ Prices vary according to service and call volume

Virtual reception service plus add-ons. This package may consist of call-transferring, message-taking, and call-filtering with an option of selected times of day

~Reception plus~ Prices vary according to service and call volume

The caller can be asked multiple questions which consequently take the operator to the relevant screen. This package involves data capture and more complex software. The information is then conveyed back through up to 5x methods and times (text, email, call) and persons (to various managers/persons on call or a single person repeatedly)

~Reception Response~ Negotiable: Prices vary according to service and call volume.

  • Emergency call-out service- More in depth questions which determine urgency & response action
  • Script can be any size
  • Escalation of cases with rota and contacts of relevant persons for the case to be passed to or a set process to follow

~Other~

Managing Live Chat, Social Media, multi-lingual calls, as well as processing card payments are other functions of the contact centre.

~Also~

Reports are issued on a daily, weekly or monthly basis

Further options… (providing software is compatible)

  • To have your systems directly updated
  • Access to your data through telephony software systems/online portal
  • Modify own online rotas and view messages

 

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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