EMERGENCY RESPONSE / HELPDESK

24 hour support for Fault Management, Emergency Response Call-Outs, Lone Worker Support and Business Continuity Plans.

Employees are trained specifically and software developed to respond and escalate cases with the appropriate steps.

If you’re worried about Health and Safety compliance to industry standards or the vulnerability of company workers, we offer a Lone Worker Support to our clients at a one-off set up cost of £50. It can either be set for certain times or On-Calls can activate Lone Worker Support themselves; this means the On-Call agrees to a certain time of completion for the job when accepting the case, and if the contact centre has not been called back to close the case by the agreed time, we then make contact and follow a separate escalation procedure if not successful.

An text message can also be sent as a reminder to employees that they are on-call before their shift.

We provide Business Continuity and Disaster Recovery Plans, measures which are vital to have in place in order to retain customers and aid customer confidence.

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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