Contact Centre Services

Inbound Call-handling

  • Business Continuity & Disaster Recovery Plan
  • Charity Donation Line
  • Customer Satisfaction Surveys
  • Customer Service/ Helpdesk
  • HR & Absence Management
  • Info Request Line
  • Internet enquiries
  • Media Marketing Response
  • Over Flow Call-Capture
  • Reception Service
  • Report line, anonymous hotline
  • Reservation & Modifications
  • Sales/Order Processing
  • Virtual office

Emergency Response/Helpdesk

  • Case Escalation
  • Fault management
  • Lone worker-Support

Live Chat & Social Media Management

Enquiries managed in and out of hours through Live Chat & Social Media

 

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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