24 Hour Contact Centre

The Contact People is based in Merseyside, Wavertree Technology Park.

Our contact centre is a 24-hour operation open year-round with 25 years experience and proven success rates. We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over flow-capture and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many high-profile clients.
Managing Live Chat, Social Media, as well as processing card payments are other functions of the contact centre.

Fun Facts:

  • Cost-efficient being based in the North West.
  • Total operational seats 100 but scalable to 200 seats during periods of high capacity demand
  • ISO 9001 Accredited
  • PCI compliant
  • Cutting edge cloud based technology and advanced telephony technology and scripting
  • Flexible pricing – per minute or per hour depending on call volume
  • Access to multi lingual agents via the 3 major international universities in the area
  • Open 24/7, 365 days a year with no price differentiation for out of hours support
  • Over 25 years experience in the same location

Maximise on business opportunities both short & long-term.

Costs and service combination makes us an obvious choice.

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

Say hello