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The Contact People – Remain invisible while delivering invaluable, reliable service

Our vision is to design with and for our clients a service that will support & grow their business.
24 hours, people-powered and UK based, your customers receive a personal response every time and any time. Because you never get a second chance to make a first impression.

Our clients benefit from a partnership approach and technology which is supported 24/7 by a professional network team and further backed by a highly resilient Cloud-based infrastructure.

Additionally, ISO 9001 accredited with advanced telephony technology and call scripting. Speed and flexibility is what we pride ourselves on with swift script changes and other amendments.

Other benefits include reports, call-monitoring transparency, accordance with agreed SLA’s, continual in-house training, and experienced call-handlers with high performance levels.

Services range from basic call-handling for small firms to emergency response lines with engineer call outs, lone-worker support and Business Continuity and Disaster Recovery Plans. Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit. Additionally the contact centre offers 24 hour Live Chat and Social Media management.

 

 

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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