The Contact People clients benefit from a partnership approach and technology which is supported 365 days a year by a professional network team and further backed by a highly resilient Cloud-based infrastructure. We’re a 24 hour, UK-based contact centre for bespoke call-handling and live chat services for a cross section of sectors. Established in the same location for over 25 years, the company is made up of long-standing employees and students from the 3 surrounding universities who tend to stay with us for the duration of their studies.

Bespoke Services range from basic call-handling for small firms to emergency response lines with engineer call outs, lone-worker support and Business Continuity and Disaster Recovery Plans. Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit. Additionally, the contact centre offers bespoke 24 hour Live Chat and Social Media management.

ISO 9001 accredited with advanced telephony technology and call scripting. Speed and flexibility is what we pride ourselves on with swift script changes and other amendments.

Our vision is to design with and for our clients a service that will support and grow their business.
Callers receive a personal response every time and any time, because we know that you never get a second chance to make a first impression.

Other benefits include reports, call-monitoring transparency, accordance with agreed SLA’s, continual in-house training, and experienced call-handlers with high performance levels.

We’re invisible yet invaluable


We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail


Our Services


Our 24 hr phone answering service customised to your business needs.


24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.


24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

Say hello